FREQUENTLY ASKED QUESTIONS
All calls to customer service are handled in English.
Chat, Whatsapp and email will be answered in local language.
Select a topic below.
Orders on maccosmeticsnordics.com are shipped by /*insert local shipping provider here*/
Orders are shipped by standard delivery and expected delivery time is 5-7 business days after shipment has left the warehouse.
To redeem an offer code, simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the Order Review page.
Important Notes: One (1) Offer Code may be used per order.
Love finding new MAC favorites? With every order you have the possibility to choose MAC samples to test and try. You can view the samples selection currently available at checkout. After you have selected 2 samples, they will be automatically added to your basket. Samples are limited and may change from time to time. Only one of each sample can be added per order. Due to the limited nature of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order.
GWP offers are always whilst stocks last. We reserve the right to exchange the GWP at any time due to availability or out of stock issues.
Access your order status and history by signing in to your ACCOUNT. You can also contact customer service: /*insert local email address and phone here*/
If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you wish to return an item purchased online on maccosmeticsnordics.com, please click HERE for instructions.
maccosmeticsnordics.com is unable to accept orders to be shipped to destinations outside of Nordic countries. We apologize for any inconvenience. Please visit our INTERNATIONAL STORE LOCATOR.
Contact us within one hour of placing your order via our customer service : /*insert local email address and phone here, and we will do our best to accommodate your request.*/
If your online order is not as expected, contact us at /*insert local email address and phone here*/
If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at /*insert local email address and phone here*/.
Go to our FIND STORES page to locate a M·A·C Cosmetics store near you. M·A·C Cosmetics are also available online in several locations. M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine M·A·C products.
We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.
M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our FIND STORES page to locate a M·A·C store near you.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Our M·A·C Artists are happy to help you find new favourites.
We are always looking for bright, energetic individuals to represent us.
Positions in our corporate offices or corporate field positions can be found on our CAREERS page.
Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.
We are always looking for bright, energetic individuals to represent us.
For a Makeup Artist position within a department store that carries M·A·C Cosmetics, please inquire at the M·A·C counter.
For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for stores in your area, go to FIND STORES.
Thank you for being a loyal M·A·C fan! We are always looking for bright, energetic individuals to represent us. To learn more, visit our CAREERS page.
Go to our EMAIL SUBMISSION FORM and contact us.